Shipping & Delivery Policy – PawziePocket™

Last Updated: 2 November 2026

At PawziePocket™, we want to make sure your pet's new favourite accessory arrives safely and conveniently. Below you'll find everything you need to know about our shipping and delivery process.

1. Order Processing Time

Orders are typically processed within 1–3 business days.

Business days exclude weekends and public holidays.

Once your order has been processed and dispatched, you will receive a confirmation email with any available tracking information.

2. Estimated Delivery Times

Estimated delivery times depend on your location and shipping destination.

Unless otherwise stated at checkout, our estimated delivery windows are:

• Ireland: 5–10 business days.

• United Kingdom: 5–10 business days.

• United States: 7–12 business days.

• Rest of the World: 7–15 business days.

These are estimates rather than guaranteed delivery dates. Delays may occur due to customs inspections, postal disruptions, weather conditions or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any promotional free-shipping offers will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout, where available.

Please allow 24–72 hours for tracking information to update after dispatch.

5. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping information is accurate and complete when placing an order.

If you notice an error, please contact us immediately.

We cannot guarantee that address changes can be made once an order has entered processing or been dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the shipment and work with the relevant delivery provider to help resolve the issue.

If an order is confirmed lost, we will work with you to arrange an appropriate solution in accordance with applicable consumer law.

7. Customs and Import Duties

International orders may be subject to customs duties, import taxes or additional fees depending on the destination country.

Where applicable, these charges will be the responsibility of the customer unless otherwise stated at checkout or required by law.

8. Incorrect or Damaged Deliveries

If your order arrives damaged or you receive an incorrect product, please contact us with your order number and photographs of the issue.

We will work to resolve the matter as quickly as possible.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact:

Brand: PawziePocket™
Email: [Your Customer Support Email]
Website: [Your Website URL]

Thank you for shopping with PawziePocket™. We appreciate your support!