Refund Policy

Refund Policy – PawziePocket™

Last Updated: 2 November 2026

At PawziePocket™, customer satisfaction is important to us. We want you and your furry companion to love your purchase. If something isn't right, we're here to help.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a standard return, products must:

  • Be unused and in their original condition.

  • Be returned with original packaging where reasonably possible.

  • Include any accessories originally supplied with the product.

  • Be accompanied by proof of purchase.

Certain products may not be eligible for return where hygiene or safety requirements apply, subject to applicable consumer law.

2. How to Request a Return

To request a return, please contact our customer support team at [Your Customer Support Email] with:

  • Your order number.

  • Your full name.

  • The reason for your return.

  • Photographs where the product is damaged or faulty.

Our team will provide instructions on how to proceed.

Please do not send products back without contacting us first.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with photographs and your order number.

We will assess the issue and arrange an appropriate solution, which may include a replacement, repair or refund in accordance with your statutory rights.

4. Refund Processing

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

5. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.

If an item is faulty, damaged or incorrectly supplied, we will cover reasonable return costs in accordance with applicable consumer law.

6. Exchanges

If you would like to exchange an item for another size, colour or product, please contact our support team.

Exchanges are subject to stock availability and applicable consumer rights.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has already been dispatched, cancellation may no longer be possible through our fulfilment process. However, this does not affect any applicable statutory cancellation or return rights.

8. Your Statutory Consumer Rights

This policy does not affect your legal rights.

For customers in Ireland and the European Union, statutory consumer protections may provide additional rights, including a 14-day withdrawal period for many online purchases, subject to legal exceptions.

Faulty or non-conforming goods are also covered by applicable consumer protection legislation.

9. Contact Us

For assistance with returns, refunds or exchanges, contact:

Brand: PawziePocket™
Email: [Your Customer Support Email]
Website: [Your Website URL]